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Privacy Policy

About this policy

Family Hub Café is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when you use our website (www.familyhubcafe.com).

Definition of Personal Data

Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site. By providing your personal data, you agree that we can use your personal data in accordance with this policy. Ensure you understand this policy in its entirety and take your time to read it.

Who are we?

Company name: Vjaceslavs & Eritobi LDA
Trading as Family Hub Café. We are a restaurant based in Lagos.
NIF: 519144570
Our registered address: Loja E, Bloco 1, Edifício Antiga Fábrica da Ribeira, Avenida dos Descobrimentos, 8600-645, Lagos, Portugal.
Data protection contact: hello@familyhubcafe.com

Data processing on request

It is generally possible to use our website without providing specific personal data. However, it is necessary to provide personal data, e.g. to contact us by e-mail or telephone. If you contact us via the aforementioned communication channels, your details will be stored so that they can be used to process your request. The legal basis for the processing of your data is based on Art. 6 para. 1 sentence 1 lit. f GDPR. Our legitimate interest then lies in responding to your request. In the case of the implementation of any pre-contractual or contractual measures, the legal basis is Art. 6 para. 1 sentence 1 lit. b GDPR.

What type of information is collected from you?

You may be asked to submit personal information about yourself when you make a booking, such as; for a party reservations. We will collect this information so we can fulfil your booking request. When you make a booking requests, Family Hub Café collects information such as:

When you access our sites

There is “Device Information” about your computer hardware and software that is automatically collected by Family Hub Café. This information can include:

Location information

If you use our website, we may receive your generic location (such as city or neighbourhood).

How is your information used?

Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. We require the information outlined in the previous section to understand your needs and provide you with a better service.

Who has access to your information?

We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation. We will only share your information with companies if necessary to deliver services on our behalf.
You may choose to restrict the collection or use of your personal information at any point. Please refer to the Your Choices section of this Privacy Policy for details.

Data transfer

We will only transfer personal data to third parties or other recipients if this is necessary for the provision of services, if you have given your consent, if there is a legal obligation to do so, or if the transfer of data is permitted on another legal basis. Where necessary, we have concluded data processing agreements with the recipients of your data in accordance with Art. 28 GDPR.

Your choices

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to. Furthermore, you can change your marketing preferences at any time by contacting us by email at hello@familyhubcafe.com

Your rights

You have a right to request a copy of the personal information that Family Hub Café holds about you and have any inaccuracies corrected. Any such requests should be made to this email address: hello@familyhubcafe.com
You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.

Within the framework of the legal requirements, you are in principle entitled to request from us:

If you have given your consent to the processing of your personal data, you have the right to withdraw your consent again at any time. Processing of your personal data will then not be allowed in the future. However, this will not affect the lawfulness of the processing carried out with your consent before you withdrew your consent.

Security

Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site.

Storage period for personal data/criteria for determining the storage period

We will store your personal data for as long as this is necessary for the aforementioned processing purposes or in case of an objection that no compelling reasons worthy of protection exist for us. In certain cases (e.g., if there is a legal obligation to store data), your personal data will not be deleted immediately, but rather blocked initially. For example, the storage period for messages sent via the contact form with business-related content can be ten years.

Use of ‘cookies’

Like many other websites, we use cookies. We use them to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognise you when you visit. Cookies only collect data about browsing actions and patterns, and do not identify you as an individual.

We use cookies for the following purposes:

Authentication, personalisation and security: cookies help us verify your account and device and determine when you log in, so we can make it easier for you to access the services and provide the appropriate experiences and features. We also use cookies to help prevent fraudulent use of login credentials.
Performance and analytics: cookies help us analyse how the services are being accessed and used and enable us to track the performance of the services. For example, we use cookies to determine if you viewed a page or opened an email. This helps us provide you with information that you find interesting. We also use cookies to provide insights regarding your End Users and your sites’ performance, such as page views, conversion rates, device information, visitor IP addresses, and referral sites.
Third Parties: Third Party services may use cookies to help you sign into their services from our services. We also may use third-party cookies, such as Google Analytics, to assist with analysing performance. Any third-party cookie usage is governed by the privacy policy of the third party placing the cookie.
Opting Out: You can set your browser to not accept cookies, but this may limit your ability to use the services.

Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

Social media presences

Links to social networks

Our website may contain links to social networks (Facebook and Instagram). These websites are operated exclusively by third parties. If you click the links, the respective provider may process your personal data. Please refer to the providers’ privacy policies for further information in this regard.

Data processing by us and legal basis

Our social media presences (Instagram) are intended to provide you with information about us as well as about our new developments and service. Depending on the provider’s offer, you have the option to interact in different ways (comments, recommendations, etc.), for example, in connection with our social media presence. The interaction of users is an important criterion for us in order to carry out targeted marketing. For example, we can determine which posts users prefer to read. We therefore also use the statistics determined by the providers in this regard for our own purposes. If we process the users’ personal data, the legal basis for this is Art. 6 para. 1 sentence 1 lit. f GDPR. Our legitimate interest thus lies in particular in targeted information/advertising. The providers will inform you separately about the legal basis on which they process your data for their own purposes.

Joint responsibility

In individual cases, we may share responsibility for the processing of your personal data with social media providers. In this case, you may assert your rights both against us and against the social media provider (see Section 11). However, the first point of contact is always the social media provider.

We have concluded an agreement with Meta Platforms Ireland Ltd, 4 Grand Canal Square, Dublin 2, Ireland, (Meta) on joint responsibility for the processing of personal data with regard to Instagram. You can view our agreement with Meta by clicking the following link: https://www.facebook.com/legal/terms/page_controller_addendum

Please note that Meta also processes your data outside the EU/EEA. Insofar as a decision of the European Commission on the existence of an adequate level of protection (see Art. 45 para. 3 GDPR) exists in relation to the third country, no additional measures are required for the data transfer. If data is transferred to recipients based in the USA, this is done on the basis of the EU-U.S. Data Privacy Framework, provided the recipient has appropriate certification. A list of currently certified companies is available here: https://www.dataprivacyframework.gov/list. Meta is an active participant in the EU-U.S. Data Privacy Framework, which guarantees the secure transfer of personal data to the USA.

With regard to the storage period for your data processed by us for our own purposes, please refer to our explanations provided under Section 9. Otherwise, please observe the respective social media provider’s privacy policy.

What happens if our business changes hands?

We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part. The new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us.
In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will be given the choice to have your data deleted or withheld from the new owner or controller.

Changes to this statement

Family Hub Café will occasionally update this Privacy Policy to reflect company and customer feedback. Family Hub Café encourages you to periodically review this statement to be informed of how Family Hub Café is protecting your information. This policy was last updated in March, 2026. New legal requirements, business decisions, or technical developments may make changes to our Privacy Policy necessary. The Privacy Policy will then be amended accordingly. The latest version can always be found on our website.

Contact Information

Family Hub Café welcomes your comments regarding this Privacy Policy. If you believe that Family Hub Café has not adhered to this Privacy Policy, please contact Family Hub Café at hello@familyhubcafe.com. We will aim to use commercially reasonable efforts to promptly determine and remedy the problem.

Finally, we would like to draw your attention to your right to lodge a complaint with a supervisory authority.